Refund policy
At Dunjy, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a simple and transparent return process.
30-Day Return Policy
- You have 30 days from the date of delivery to request a return
To be eligible for a return:
- Item must be unused, unworn, and in original condition
- Item must be in original packaging
- A valid proof of purchase is required
Non-Returnable Items
- Items marked as Final Sale
- Gift cards
- Personalized or custom-made items
- Used, damaged, or incomplete items (unless due to our error)
How to Start a Return
Contact us before returning any item:
- Email: support@dunjy.shop
- Phone: +1 929-782-9204
⚠️ Returns sent without prior approval will not be accepted
Return Shipping
- Customers are responsible for return shipping costs
- Shipping fees are non-refundable
- Use a trackable shipping method (we are not responsible for lost returns)
Return Address
Dunjy
1113 Sam Rittenberg Boulevard
Charleston, SC 29407
United States
Damaged, Defective, or Incorrect Items
- Report within 3–5 days of delivery
- Provide clear photos of the item and packaging
We will offer:
- Replacement
- Store credit
- Full refund
Refunds
- Returns are inspected upon arrival
- You will be notified of approval status
If approved:
- Refund issued to original payment method
- Processing time: 5–10 business days
Late or Missing Refunds
- Check your bank account again
- Contact your card provider
- Contact your bank
If still unresolved, email us at support@dunjy.shop
Exchanges
- Only available for defective, damaged, or incorrect items
- Contact us to request an exchange
Order Cancellation
- Orders can be canceled within 12 hours of placement
- After this, cancellation may not be possible
Restocking Fees
-
✅ No restocking fees